Frequently Asked Questions

Memories Zone Records is a next-generation digital guestbook. Your guests scan a QR code to instantly share voice messages, texts, photos, and videos. You then receive an AI-generated recap in the style of Spotify Wrapped.

It's simple: 1) You create your event and receive your flyers with QR code. 2) You place the flyers on your tables: your guests scan the QR code with their phone. 3) They choose how to express themselves (audio, text, photo, video) and send their memory. 4) You discover all memories in your private space with an AI recap.

No, absolutely not! Everything works directly in the phone's web browser. Your guests simply scan the QR code and can immediately share their memories. It's accessible to everyone, even the less tech-savvy.

MZ Records is suitable for all types of events: weddings, birthdays, baptisms, corporate parties, seminars, farewell parties, baby showers, and much more. Anywhere you want to collect memories from your guests!

No, MZ Records works with a one-time payment. You pay once and have access to all features for 1 year. No hidden fees, no surprises.

We accept credit cards (Visa, Mastercard, American Express) through our secure payment partner Stripe. Apple Pay and Google Pay are also available.

Yes, we offer a 30-day money-back guarantee. If the service doesn't suit you, contact us and we'll refund you in full, no questions asked.

Yes, we offer different plans based on the expected number of guests (50, 100, 200, 300…). The higher the number of guests, the more storage space you get for memories. For events with more than 700 guests, contact us at contact@mzrecords.com for a custom quote.

Our plans work in tiers (50, 100, 200, 300…). If you're expecting 150 guests, choose the 200-guest plan. You'll get 40 GB of storage, more than enough for everyone to share their memories freely.

Your guests can share 4 types of memories: voice messages (up to 3 minutes), written messages (up to 1000 characters), photos (up to 20 photos per submission, 3 MB max each), and videos (up to 20 videos per submission, 300 MB max each).

Voice messages can last up to 3 minutes. That's long enough to leave a sincere and touching message, while staying concise.

Storage space depends on your plan: from 10 GB (50 guests) to 140 GB (700 guests). Storage is calculated to ensure all your guests can comfortably share their memories.

Your memories are stored for 1 year from the creation of your event. You can download them at any time. Storage extension is available upon request.

Yes, you can download all your memories at any time from your dashboard. You can download individually or in bulk.

Your flyers are automatically generated when you create your event. With the turnkey kit, they are premium-printed, mounted on acrylic display stands and delivered to your door. A free PDF template is also available if you prefer to print them yourself.

Yes! You can choose from several elegant designs that fit perfectly with any type of event. Colors adapt to your theme and the QR code is integrated directly into the flyer.

Absolutely! A professional PDF template is provided free with every order. You can print it at home or at a print shop. Otherwise, opt for our turnkey kit: premium-printed flyers mounted on acrylic stands and delivered to your door, ready to display.

Yes, all memories are private by default. Only you, as the organizer, can see them in your personal space. You then decide what you want to share.

By default, only you have access to the memories. You can create secure sharing links (with or without password) to share a selection of memories with your loved ones.

Your data is hosted on secure servers in Europe (GDPR compliant). All communications are encrypted (HTTPS). We never sell your data to third parties.

Yes, you have full control over the memories. From your dashboard, you can delete any memory with one click if you deem it inappropriate.

MZ Wrapped is an interactive Spotify Wrapped-style experience. Our AI analyzes all your memories to create a personalized recap: animated story, word cloud, detected emotions, and PNG export to share on social media.

Our AI transcribes voice messages, analyzes photos and texts to extract themes and emotions. It then generates your MZ Wrapped: an animated story and a full recap you can export as PNG and share.

No, your data is never used to train AI models. The analysis is performed solely to generate your personal recap and your data remains strictly confidential.

MZ Records works on all modern browsers: Chrome, Safari, Firefox, Edge. We recommend using the latest version for an optimal experience.

Yes, MZ Records is compatible with all recent iOS and Android smartphones. The interface automatically adapts to screen size for an optimal experience.

Uploads are optimized to work even with average connection. In case of very weak connection, the upload will be queued and automatically complete once the connection improves.

You can contact us by email at support@mzrecords.com. We typically respond within 24 hours on business days.

If you encounter a problem, start by refreshing the page and clearing your browser cache. If the problem persists, contact our support with a detailed description of the issue and we'll help you quickly.

Our email support is available Monday to Friday. For weekend events, we recommend testing the service in advance and consulting our FAQ for common questions.